Over the past 12 years, ETCO has undergone cultural change based on the Philip Crosby Quality Management Methodologies. Crosby's Zero Defects concept says, "Do things right the first time." It is never cheaper to do something over, or to do it inefficiently or inconsistently ‹ for the company or the customer. At ETCO, the concept Zero Defects and Continuous Improvement is an integral part of the business and an ongoing effort. All ETCO employees receive training based on the philosophy and quality system developed by Philip Crosby. ETCO involves all employees in this effort through Quality Work Groups, otherwise known as QWG¹s, which were born from the Crosby System Quality Improvement Team. The management staff at ETCO meet at scheduled intervals to continually improve a broad scope of the company¹s processes. These groups are a spin off of the Crosby System¹s Quality Improvement Team and have proved to be effective tools in our process. As a result, the improvement process becomes more than just common sense — it becomes common practice.

ETCO's Latest Quality Certifications:

For additional information on Philip Crosby Quality Management Methodologies, please visit www.philipcrosby.com.